Commercial/Communal Property TV/Radio | Ofcom
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Commercial/Communal Property TV/Radio | Ofcom

If you are receiving a signal at home and you own the aerial in your loft or on your rooftop please complete the form below.

Fields marked with * are required

If you do not have a rooftop or loft aerial:

Set-top or loft aerials are much less effective than a properly-fitted rooftop aerial and are the most common cause of reception problems. Please contact an aerial installer for details.

You live in a building (for example, a block of flats) with a shared aerial system. Please ask the landlord to contact us.

Additional Information:

If completing the form please provide us with accurate contact information. We will use the details you provide to update any contact information we already hold about you.

Your details

Address where interference is occurring

Data protection

We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or it is necessary for us to do so in order to consider your complaint. Please see Ofcom’s General Privacy Statement for further information.

We always aim to improve our services and ensure we have the most up-to-date information about people's concerns and views. Information you provide may be disclosed to a research agency who may contact you to ask for your views on what we do.

Your television licence

The problem

What equipment is affected?
Does the interference affect
Which services are affected?
Please indicate which days of the week the problem happens
Please indicate when the problem happens most

If a shared aerial is fitted, you should contact your landlord, management company or contractor

Terms and conditions

Ofcom can investigate the interference to your radio system under our commercial charging terms.

The terms are that if we find the problem is within your own radio system or from something which we consider to be under your or the user's control then we will charge for the investigation at £92.14 + VAT per man hour used.

If the source of the problem is external to the above there is no charge.

We also require the full name and address of your organisation for our records and the correct address for any billing that may result from the investigation if it is different.

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