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Complain to Ofcom | Ofcom

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How to complain: Please read these instructions carefully before submitting information to Ofcom.

If you want to complain about a programme you’ve watched on a video on demand service please use this form. The rules video on demand providers must follow are different to the rules for television and radio broadcasters. You may want to take a look at the rules before making your complaint.

If you want to complain about advertising on an on demand service you should contact the Advertising Standards Authority.

Please note that Ofcom will not normally consider a complaint about a programme on a video on demand service unless you have complained to the video on demand service provider first. Contact details can be found on our website . However, you can complain to Ofcom first if the video on demand service isn’t on the list, or you are concerned about a programme containing material which is:

  1. harmful to children;
  2. likely to incite hatred based on race, sex, religion or nationality; or
  3. prohibited material which would be refused a classification by the British Board of Film Classification (see: http://www.bbfc.co.uk/).

If you have already complained to the video on demand provider and

  1. you are not satisfied with the response; or
  2. you have not received an acknowledgment from the provider within 10 working days; or
  3. you have received an acknowledgment from the provider but have not received a full response within 20 working days;

you can complain to Ofcom using this form. Please do this promptly so that Ofcom is able to request the programme from the provider.

Your details

Service details

Have you contacted the video on demand provider directly about this issue?*

Programme details

Your complaint

Data protection

We use the information you provide to enable us to carry out our duties to handle and resolve complaints under the Communications Act 2003.

We will not hold your personal data for longer than is necessary for the performance of our functions.

Please see Ofcom’s General Privacy Statement for further information about how Ofcom handles your personal information and your corresponding rights.

We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or it is necessary for us to do so in order to consider your complaint.

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