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Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company.
For help with your individual case, submit a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your provider cannot resolve your concerns. The ADR scheme may be able to take action on your behalf. For more information on how to submit a complaint and for information on the ADR process.
Please provide us with accurate contact information. We will use the details you provide to update any contact information we already hold about you.
We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or we have obtained your consent in advance. Please see our Data Protection statement for further information.
We always aim to improve our services and ensure we have the most up-to-date information about people's concerns and views. Information you provide may be disclosed to a research agency who may contact you to ask for your views on what we do. Information you provide will be used by Ofcom to handle your complaint, provide you with information and to take appropriate action. Ofcom may disclose your contact details (i.e. name and address) and details of your specific complaint to the phone company or Internet Service Provider for complaint-handling purposes. Please note that Ofcom may not be able to deal with your complaint if we cannot disclose these details to the phone company or Internet Service Provider.
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