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Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company.
For help with your individual case, submit a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your provider cannot resolve your concerns. The ADR scheme may be able to take action on your behalf. For more information on how to submit a complaint and for information on the ADR process.
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In carrying out our role as the UK communications regulator, Ofcom uses your personal data to regulate communication markets and to further the interests of citizens and consumers. For example, your data may be used to investigate compliance issues, monitor bad behaviour or inform future policy decisions.
Please see Ofcom’s General Privacy Statement https://www.ofcom.org.uk/about-ofcom/foi-dp/general-privacy-statement for further information about how Ofcom handles your personal information and your corresponding rights.
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