We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or we have obtained your consent in advance. Please see our Data Protection Statement for further information.
We always aim to improve our services and ensure we have the most up-to-date information about people's concerns and views. Information you provide may be disclosed to a research agency who may contact you to ask for your views on what we do. Information you provide will be used by Ofcom to handle your complaint, provide you with information and to take appropriate action. Ofcom may disclose your contact details (i.e. name and address) and details of your specific complaint to the phone company or Internet Service Provider for complaint-handling purposes. Please note that Ofcom may not be able to deal with your complaint if we cannot disclose these details to the phone company or Internet Service Provider.
Please read the following carefully.