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Companies that provide broadband, fixed line and mobile phone (excluding mobile retailers*) services to individual consumers or small businesses (up to 10 employees), are required to have a customer complaint process. If your provider says it hasn’t got one – or is not a member of an ADR scheme - please fill out our online complaint form. We will then take appropriate action.Check whether your provider is a member of an ADR scheme:
* If you have a complaint about a mobile retailer and you cannot resolve it with them directly, you may wish to contact Citizen's Advice for advice. If the complaint is about mobile mis-selling click here.
Please provide us with accurate contact information. We will use the details you provide to update any contact information we already hold about you.
We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or it is necessary for us to do so in order to consider your complaint. Please see Ofcom’s General Privacy Statement for further information about how Ofcom handles your personal information and your corresponding rights.
Ofcom continually aims to inform our work and improve our services. Information you provide may be disclosed to a research agency who may contact you to ask for your views on what we do.
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