BBC complaints: escalation or exceptional circumstances
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BBC complaints: escalation or exceptional circumstances

You are filling this form out because:

You have already completed the BBC’s complaints process, you are unhappy with their response and you have a BBC complaint reference number and final response from the BBC;

or

You have exceptional circumstances that you consider entitle you to complain to Ofcom without completing the BBC’s complaints process first.

If neither of the above applies to you, please complete the BBC’s complaints process first.
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We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or it is necessary for us to do so in order to consider your complaint.

Please see Ofcom’s General Privacy Statement for further information about how Ofcom handles your personal information and your corresponding rights.

BBC Programme details

Your complaint

On the next page you will be asked to provide a copy of your final response, or the most recent correspondence you have received from the BBC, and any other information you consider to be relevant to your complaint.

Your details

Data protection

We use the information you provide to enable us to carry out our functions in relation to the BBC. These include handling and resolving complants under the Communications Act 2003 and the BBC Charter and Agreement.

We will not hold your personal data for longer than is necessary for the performance of our functions.

Please see Ofcom’s General Privacy Statement for further information about how Ofcom handles your personal information and your corresponding rights.

We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or it is necessary for us to do so in order to consider your complaint.

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