Section 1 of 3

BBC complaints: escalation or exceptional circumstances

You are filling this form out because:

You have already completed the BBC’s complaints process, you are unhappy with their response and you have a BBC complaint reference number and final response from the BBC;

or

You have exceptional circumstances that you consider entitle you to complain to Ofcom without completing the BBC’s complaints process first.

If neither of the above applies to you, please complete the BBC’s complaints process first.

Fields marked with * are required

This is a secure form using SSL. We will not use your information for marketing purposes, or sell it on.

We will keep your information confidential and will not disclose it to third parties, except where we are required to do so by law or it is necessary for us to do so in order to consider your complaint.

Please see Ofcom’s General Privacy Statement for further information about how Ofcom handles your personal information and your corresponding rights.

BBC Programme details

Programme title*

Date you watched, heard, downloaded or streamed programme*

Time of broadcast (24 hour clock)

BBC Channel/ station/ website/ app on which the programme was seen or heard*

Your complaint

Subject* (please use 255 characters or fewer)

Description of original complaint* (please use 1500 characters or fewer)

Have you made this complaint to the BBC?*

Reason for dissatisfaction with the outcome of the BBC's final response* (please use 750 characters or less)

BBC Reference Number

Date you submitted your complaint to the BBC

On the next page you will be asked to provide a copy of your final response, or the most recent correspondence you have received from the BBC, and any other information you consider to be relevant to your complaint.

Your details

Title*

Forename*

Surname*

Contact phone number

Postcode*

Address*

Town / City*

Email address*

Confirm email address*

Data protection

We use the information you provide to enable us to carry out our functions in relation to the BBC. These include handling and resolving complants under the Communications Act 2003 and the BBC Charter and Agreement.

We will not hold your personal data for longer than is necessary for the performance of our functions.

Please see Ofcom’s General Privacy Statement for further information about how Ofcom handles your personal information and your corresponding rights.

Spam prevention

To help prevent spam, please confirm you are not a robot.