Complain about the BBC

You must complain directly to the BBC first and reach the end of the BBC’s complaints process. Ofcom can only consider your complaint if you’ve already complained to the BBC, or in exceptional circumstances.

Escalate to Ofcom

Have you completed all stages of the BBC’s complaints process, including receiving a response from the BBC’s Executive Complaints Unit (‘ECU’)?

 Yes (you will need your BBC complaint reference number and your final response from the BBC)
 No, because I have exceptional circumstances